FAQs

1. What is your shipping policy?
We offer Free Standard Worldwide Shipping on all orders! No minimum purchase is required. Once your order is processed (within 1-3 business days), it typically takes 10-20 business days to arrive. You will receive a tracking number as soon as your order ships.

2. What is your return policy?
Your satisfaction is guaranteed. We offer a 20-Day Return Policy from the date of delivery. Items must be unworn, in their original packaging with all tags attached. Please contact our customer service team to initiate a return. For full details, please see our Return Policy page.

3. Do I have to pay for customs or import duties?
While we cover the cost of shipping, any customs, import duties, or taxes applied by your local government are the responsibility of the customer. We cannot predict or control these charges, so we recommend checking with your local customs office for more information.

4. How can I track my order?
As soon as your order leaves our warehouse, you will receive a shipping confirmation email with a tracking number and a link to track your package. You can also track your order by logging into your account on our site.

5. What if my item is damaged or incorrect?
We’re sorry if this happened! Please contact us at support@bendazi.shop within 48 hours of delivery with your order number and photos of the product and its packaging. We will quickly resolve the issue by sending a replacement or processing a full refund.

6. Do you offer exchanges?
To get your new item to you as fast as possible, we currently process returns for refunds rather than direct exchanges. We recommend placing a new order for the desired item on our website after initiating the return for the original item.

7. What materials are used in your jewelry?
We are committed to quality and style. Our jewelry is crafted from materials such as 316L stainless steel, hypoallergenic alloys, and high-quality plating to ensure durability and a beautiful finish. Specific material details are listed on each product page.

8. Do your sunglasses offer UV protection?
Absolutely. Protecting your vision is our priority. All Bendazi sunglasses offer 100% UV400 protection, blocking both UVA and UVB rays so you can look stylish safely.

9. How do I clean and care for my jewelry?
To maintain the brilliance of your Bendazi jewelry, we recommend:

  • Storing pieces separately in a dry place.

  • Avoiding contact with water, perfumes, and lotions.

  • Gently wiping with a soft, lint-free cloth after wear.
    For more detailed care instructions, please see our [Jewelry Care Guide](link to guide).

10. How can I contact customer service?
We’d love to hear from you! For any questions, you can reach our friendly customer service team at support@bendazi.shop. We strive to respond to all inquiries within 24 hours during business days.